Below you’ll find answers to some of the questions we get asked most often. If you can’t find the answer to your question below, please contact us.
Can I get advice from the Strathclyde Pension Fund Office?
The Strathclyde Pension Fund Office is not licensed to give financial advice, but we are willing to assist with any aspects of your pension rights.
Members of the Local Government Pension Scheme are eligible for free, independent financial advice. You can find out more on the independent financial advice page of this site.
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How can I contact the Pension Payroll team in the Strathclyde Pension Fund Office?
You can call the Payroll team on 0845 213 0202.
Full contact details can be found on the contact us page of this site.
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How will my pension be paid?
Your pension will be paid monthly directly into your bank account by the Bank Automated Credit System (BACS).
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When will my pension be paid?
The pension is paid on the 15th of the month. Should this fall on a Saturday or a Sunday we will make payment on the preceding Friday.
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Why have you kept my P45?
Your employer should automatically send your P45 to us as we are now considered your employer. We will complete parts 1 and 3 of the form and forward it to HM Revenue and Customs, Centre 1, East Kilbride.
The tax office will then work out your total income and advise us of the correct tax code to use.
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What happens if I take another job? Don’t I need to give my P45 to my new employer?
You should ask your new employer to forward a P46 to HM Revenue and Customs for you.
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My tax code has changed. Who do I contact about this?
HM Revenue and Customs (HMRC) set or amend your tax code based on your total income. You can contact HMRC Centre 1, East Kilbride, by telephone on 0845 070 3703.
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Do I have to notify you if I change address?
Yes. We are required to have an up-to-date address for all our pensioners. If we do not have one, we may have to suspend payment of your pension.
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How do I notify you of a change of address?
You can contact us by phone, email or post to let us know your new address.
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How do I notify you of a change of bank account?
You should write to us giving details of the new bank details. Make sure you sign the letter, as we need your signature to authorise this change.
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What will my spouse be entitled to if I die?
Generally, if you left service before 1 April 2009, they will receive your pension for the first three months after your death. After this they will receive half of your pension for the rest of their life. There are some exceptions and other benefits as explained on the death of a pensioner member page of this site.
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Why don’t I get a pay advice slip every month?
Pay advice slips are produced for your first two payments of pension. After this, because payments won’t change much from month to month, you’ll only get them in April and May when the annual pension increase is applied.
You’ll also get one if your tax code changes.
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Will my pension increase once you start paying it?
You will get an increase in pension in April every year unless you are under age 55 and you retired on efficiency or redundancy grounds. In these cases cumulative pension increases will be paid at age 55. The increase is in line with the cost of living.
You can find out more on the calculating your pension increase page of this site.
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I have moved overseas. Can I have my pension paid into my overseas bank account?
If you move abroad and no longer want your pension paid into a UK bank account, we can pay direct into an overseas account. Please contact the Pension Payroll team for more information.
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More information
You can download A Guide to the Local Government Pension Scheme, with full details of all the features and how to take advantage of them, to print out and read when you want. If you would rather receive a copy by post, contact us.
If you’ve got further questions, visit the pensioner member frequently asked questions page of this site.