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LGPS members can access their pension record(s) online through SPFOnline.

We look after 109,359 active members of the LGPS.

We look after 83,685 pensioner members of the LGPS.

We look after 65,334 deferred members of the LGPS.

National Fraud Initiative (NFI)

NFI is a counter-fraud exercise led by Audit Scotland.

It collects information about individuals held by different public bodies on their different computer systems.

NFI seeks to identify incorrect payments of social security benefits, housing benefits or pensions.

As we have a statutory obligation to participate in NFI, we will share your data with other public bodies.

A fair processing notice that provides further information on data matching is on Glasgow City Council's website.

That site also provides a link to Audit Scotland's website that contains further information.


We are responsible for paying 8,500 "compensation" pensions to teachers.

Teachers pensions are paid by the SPPA.


If you are unhappy with something, we would suggest that you first raise your concern with us.

If you remain unhappy with the service we have provided, you can make a formal complaint via Glasgow City Council's Customer Care team.

If you disagree with a decision we have made and we have not yet resolved, you can appeal against the decision using our IDRP form.

Before contacting us, please make sure you have read and understood our privacy notice.