We are currently working on a plan to return staff to Strathclyde Pension Fund Office (SPFO).
Meantime, staff are working from home to maintain our service, but our ability to respond to individual enquiries and to process new transactions is currently reduced.
In particular, our call centre is closed, so we are unable to take incoming calls. We are still dealing with enquiries by email. These should be sent to our mailbox at: firstname.lastname@example.org. We will respond as quickly as we can.
Our immediate business priority is to ensure that our current pensioners are paid on time each month. We have robust business continuity and contingency arrangements to ensure that this happens. These have been operating successfully since the start of lockdown and will continue to do so.
Stock markets have also been affected by concerns about coronavirus. This is not an immediate concern. Our investment strategy is long-term and it anticipates some market shocks along the way. This has no impact on our ability to pay pensions right now.